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Rather than wait and find yourself in such an unfortunate situation, you should investigate now what type of investment is available and what is the best live chat agent training solutions. The best ones will involve using artificial intelligence and the very best ones will use AI to make improvements on a daily basis. We are talking about implementing a particular type of software into your current chat system so that your agents can make smarter choices when talking to visitors. Even though offering prospective customers the chance to chat with actual humans is a great move, you should know that online chat has its challenges.
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